AIR FRANCE KLM
Charles is responsible for the development, and the day to day management of AIR FRANCE KLMâ€™s online research community, In touch. Next to managing the use of this tool, Charles works on various other research projects within AIR FRANCE KLM. These research projects range from quantitative to qualitative and from continuous to ad hoc studies. A few examples are the Brand Image Monitor, qualitative clinics for new business class seats and a multi-client SkyTeam Customer Satisfaction Monitor. Before starting working for AIR FRANCE KLM Charles worked at several agencies as a quantitative and qualitative researcher. Charles did his Masters at the Free University of Amsterdam in the Netherlands and studied at the Leeds Business School in the UK.