Richard Owen is President and CEO of Satmetrix, responsible for all aspects of strategy and day-to-day operations, and co-author of Answering the Ultimate Question, which defines how to deploy a Net Promoter strategy based on case studies and findings from more than 80 companies. Prior to joining Satmetrix, Mr. Owen was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Before running AvantGo, Mr. Owen spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide. Mr. Owen was responsible for all aspects of Dell's Internet strategy and online business revenues on a worldwide basisâ€“building Dell's online business to cover 50 percent of the company's sales volume. Mr. Owen began his career as a consultant for KPMG Management Consultants, where he worked for European high-technology manufacturers in the EMEA region on marketing strategy and business development, including Hewlett Packard and Apple. Mr. Owen holds a Bachelor's degree from Nottingham University in England and a Master's degree from MIT Sloan School of Management.